We provide traffic graphs for all T1 customers so you can monitor the performance of your connection. The charts are also useful in diagnosing situations where a user PC has been infected with a virus and is sending out high volumes of data - regularly checking the charts and looking for changes in patterns can be very revealing.
The charts can also tell you when it's time to consider
adding a second, third or fourth T1 - we offer
multiplexed circuits that give the sum of the bandwidth
of the individual T1s, and have the additional
advantage that if a T1 were to go down, the only
impact will be a temporary decrease in capacity.
Internet connectivity will be unaffected as long
as there is at least one T1 carrying traffic. We
use this arrangement ourselves, combining three T1s to
feed our east coast support and business office.
Our network operations group also monitors error rates on T1 circuits. Normally there should be no errors on a circuit, and an increasing pattern of errors can signal a failure before it occurs. This allows us to get repair work started and completed before the failure occurs in most cases.
T1 circuits rarely go down, but cables can be cut and telco equipment can fail. Because T1s are dedicated circuits, tracing the point where the circuit is broken is easy, and repair times are short. The promised mean time to repair for a T1 circuit is four hours, weekends and holidays included. Compare this to DSL circuits which average 24 hours to repair, and generally a weekend failure means that repair efforts won't start until Monday.
Because T1 circuits are point-to-point, your data follows the shortest possible path to get to the net. The result is very low 'latency' (the amount of time it takes for a data packet to reach a remote location and then come back). This helps speed access to and from your network.
Another component of the speed and reliability of HIS T1s is our use of high quality Cisco routers. These routers have plenty of spare 'horsepower', unlike the typical DSL router, which can sag when traffic is heavy, preventing you from getting the full benefit of your connection. We monitor key parameters of all customer routers, and can usually catch developing problems before they become serious, letting us take corrective action before there's actual performance impact.
We monitor all customer T1s every minute, 24/7/365, so we'll know almost immediately if your circuit goes down, and we'll call you to find out if the reason is something simple like a power failure, or an actual failure that needs an immediate repair dispatch. Most T1 providers don't monitor customer circuits, leaving it up to you to notice that you're down and call in for assistance.
Our network operations group also monitors error rates on T1 circuits. Normally there should be no errors on a circuit, and an increasing pattern of errors can signal a failure before it occurs. This allows us to get repair work started and completed before the failure occurs in most cases.
T1 circuits rarely go down, but cables can be cut and telco equipment can fail. Because T1s are dedicated circuits, tracing the point where the circuit is broken is easy, and repair times are short. The promised mean time to repair for a T1 circuit is four hours, weekends and holidays included. Compare this to DSL circuits which average 24 hours to repair, and generally a weekend failure means that repair efforts won't start until Monday.
Because T1 circuits are point-to-point, your data follows the shortest possible path to get to the net. The result is very low 'latency' (the amount of time it takes for a data packet to reach a remote location and then come back). This helps speed access to and from your network.
Another component of the speed and reliability of HIS T1s is our use of high quality Cisco routers. These routers have plenty of spare 'horsepower', unlike the typical DSL router, which can sag when traffic is heavy, preventing you from getting the full benefit of your connection. We monitor key parameters of all customer routers, and can usually catch developing problems before they become serious, letting us take corrective action before there's actual performance impact.
We monitor all customer T1s every minute, 24/7/365, so we'll know almost immediately if your circuit goes down, and we'll call you to find out if the reason is something simple like a power failure, or an actual failure that needs an immediate repair dispatch. Most T1 providers don't monitor customer circuits, leaving it up to you to notice that you're down and call in for assistance.