• Month-to-month dial-up accounts and account billed less than $50/month must be paid by credit card. Checks are accepted for accounts billed over $50/month.
  • Billing for web and dial-up accounts will begin when accounts are set up. 
  • Billing for T1 accounts will begin when circuits are turned up and internet routing is established.
  • Renewal is automatic until you specify otherwise.
  • Accounts past due will get a late notice.
    • Accounts more than 7 days past due will be charged a late fee.
    • Accounts more than 15 days past due will be disabled.
    • At 30 days past due, accounts will be cancelled and removed from the system.
  • Returned checks will be subject to a $25 fee.
  • Web hosting and dialup accounts may be cancelled at any time.
    • If you cancel, you will receive a refund for all prepaid months of service after the current month, less any charges for overtime, multiple simultaneous logins or disk storage. 
    • If you prepaid for a year, you will lose any prepayment discount and will be charged at the month-to-month rate if you cancel before the end of your prepaid term. 
    • Web and dialup accounts cancelled during the first 30 days of service will receive a full refund of all charges. 
    • As a security measure, cancellation orders must be submitted in written form, via email to support@his.com, billing@his.com, or by letter or FAX.
  • Dialup
    • HIS is not responsible for telephone toll charges incurred by customers. Check your phone book to determine which HIS POPs are local to you, or call your telco business office.
    • Multiple simultaneous modem or ISDN logins from the same dialup account will be billed at $1/hour.